Terms of Warranty and Delivery
General Terms of Delivery
Unless stated otherwise, the delivery applies AA VVS 09.
Order
Orders are made in the webshop or via e-mail. For orders by e-mail, product name, article number, company, shipping address, contact person, order marking and desired delivery date must be stated. Orders are sent to order@sacpro.se. For custom made products please contact us by phone, +46 23 790 650, or by e-mail to order@sacpro.se.
Delivery
For orders that are available in stock, the order will be shipped within two business days. Other delivery times can be agreed. We can not be responsible to deliver a product that is sold out, or products that have been removed from our catalog. If a product is not going to be delivered, we will notify the customer by e-mail or telephone.
Delivery method
We deliver by Postnord, Schenker logistik, Jetpak or UPS.
Shipping Costs
Shipping costs will be added.
Order confirmation
Once we receive your order we will send you a confirmation e-mail with information about your order. Save your order confirmation in case you need to contact Sacpro regarding your order.
Reclamation
At mis delivery or reclamations, contact Sacpro AB as soon as possible but no later than 10 days after delivery. Send the item back in the condition it was received followed by a damage or error report, and you will receive a new product. NOTE! Before returning a defective / wrongly supplied product, you must send the form för reclamations ti Sacpro AB to get the reclamation approved
Returned Goods Regulations
Any returned of goods must be preceded by an agreement between Sacpro AB and the customer. Goods returned without such an agreement or when the purchase is more than two months old, cannot be received at our warehouse or supplier who directly delivered the product. Items returned to us is assumed to be in the same condition that it was upon receiving from us and in unopened packaging.
Sacpro only accept returns of products from our standard range. In cases where the return resulted from errors which Sacpro is responsible off the customer is credited the invoiced amount without any deduction. In other cases, creditation is the invoice amount with a return deduction of 35%.
POLICY – GDPR
Processing of personal data
On this day, 2020-09-02, the following policy has been drawn up for Sacpro AB.
Purpose
We take care of your privacy. You should be able to feel secure when entrusting your personal data to us. For this reason, we have drawn up this policy. It is based on current data protection legislation and clarifies how we work to safeguard your rights and privacy.
The purpose of this policy is to make you aware of how we process your personal data, what we use them for, who may view them and under what conditions, and how you can safeguard your rights.
Background
The main reason why we process your personal data is to fulfil our obligations towards you. We proceed on the basis that we do not process more personal data that is necessary for the purpose, and always endeavour to use the least sensitive information.
We also need your personal data to provide you with a good service, for example, in terms of marketing, monitoring and information. In addition, we may need your personal data to comply with laws and carry out customer and market analyses.
You have the right to object to our use of your personal data for direct marketing purposes.
Guidelines
What personal data do we process?
We only process personal data where there is a legal basis for this. We do not process personal data unless this is necessary for the fulfilment of obligations in accordance with agreements and the law. Examples are given below of the personal data we process:
- Name
- Name of company
- Adress to company
- Email address
- Telephone number
- Title
- User name in web shop
- Photographs
- Information that you registered without being requested to do so and which you provide voluntarily
- Content that you publish yourself, so-called user-generated content
How do we gain access to your personal data?
Where possible, we try to obtain your personal data in contact with you.
You have the right to withdraw your consent at any time. In such case, we will no longer process your personal data or obtain new data, provided that this is not necessary for the fulfilment of our obligations in accordance with an agreement, sales communication or the law. Note that withdrawing your consent means we are unable to fulfil the obligations we have towards you.
We also gain access to your personal data in the following ways:
- Information you provide to us direct
- Information that is registered when you visit our website
- Information that we obtain from public records
- Information that we obtain when you consult one of our employees
- Information that we obtain when you register for our courses or seminars
- Information that we obtain when you subscribe to newsletters or other mailings
- Information that we obtain when you reply to our questionnaires and surveys
- Information that we obtain when you contact us, seek employment with us, visit us or otherwise make contact with us
When do we disclose your personal data?
Our basic principle is that we do not disclose your personal data to third parties if you have not given your consent to this or if it is not necessary for the fulfilment of our obligations in accordance with agreements or the law. In those cases where we disclose personal data to third parties, we ensure that the personal data are processed in a satisfactory manner.