Terms of Warranty and Delivery
General Terms of Delivery
Unless stated otherwise, the delivery applies AA VVS 09.
Orders are made in the webshop or via e-mail. For orders by e-mail, product name, article number, company, shipping address, contact person, order marking and desired delivery date must be stated. Orders are sent to firstname.lastname@example.org. For custom made products please contact us by phone, +46 23 790 650, or by e-mail to email@example.com.
For orders that are available in stock, the order will be shipped within two business days. Other delivery times can be agreed. We can not be responsible to deliver a product that is sold out, or products that have been removed from our catalog. If a product is not going to be delivered, we will notify the customer by e-mail or telephone.
We deliver by Postnord, Schenker logistik, Jetpak or UPS.
Shipping costs will be added.
Once we receive your order we will send you a confirmation e-mail with information about your order. Save your order confirmation in case you need to contact Sacpro regarding your order.
At mis delivery or reclamations, contact Sacpro AB as soon as possible but no later than 10 days after delivery. Send the item back in the condition it was received followed by a damage or error report, and you will receive a new product. NOTE! Before returning a defective / wrongly supplied product, you must send the form för reclamations ti Sacpro AB to get the reclamation approved
Returned Goods Regulations
Any returned of goods must be preceded by an agreement between Sacpro AB and the customer. Goods returned without such an agreement or when the purchase is more than two months old, cannot be received at our warehouse or supplier who directly delivered the product. Items returned to us is assumed to be in the same condition that it was upon receiving from us and in unopened packaging.
Sacpro only accept returns of products from our standard range. In cases where the return resulted from errors which Sacpro is responsible off the customer is credited the invoiced amount without any deduction. In other cases, creditation is the invoice amount with a return deduction of 35%.