Terms of Warranty and Delivery

General Terms of Delivery

Unless stated otherwise, the delivery applies AA VVS 09

Order

Place orders in the webshop or via email. For orders by mail, specify the product number, item number, company name, shipping address and desired delivery date. Orders is sent to order@sacpro.se. For custom made products please contact us via phone or email.

Delivery

Delivery time: For orders available in stock, our aim is that they are shipped within 1-2 business days. If the order is not in stock delivery time is generally 1-3 weeks. Other delivery times can be agreed. We can not be responsible to deliver a product that is sold out, or products that have been removed from our catalog. If a product is not going to be delivered, we will notify the customer by e-mail or telephone.

Delivery method

We deliver by the Posten, Schenker logistics or UPS.

Sacpro posten schenker ups

Shipping Costs

Shipping costs will be added.

Order confirmation

Once we receive your order we will send you a confirmation e-mail with information about your order. Save your order confirmation in case you need to contact Sacpro regarding your order.

Reclamation

At misdelivery or reclamations, contact Sacpro AB as soon as possible but no later than 10 days after delivery. Send the item back in the condition it was received followed by a damage or error report, and you will receive a new product. NOTE! Before returning a defective / wrongly supplied product, you must contact Sacpro AB to get the reclamation approved

Returned Goods Regulations

Any returned of goods must be preceded by an agreement between Sacpro AB and the customer. Goods returned without such an agreement or when the purchase is more than two months old, can not be received at our warehouse or supplier who directly delivered the product. Items returned to us is assumed to be in the same condition that it were upon receiving from us and in unopened packaging.
Sacpro only accept returns of products from our standard range. In cases where the return resulted from errors which Sacpro is responsible off the customer is credited the invoiced amount without any deduction. In other cases, creditation is the invoice amount with a return deduction of 35%.